Bad customer service

Good day

After being a client of Home Choice for a couple of years now, I’m very appalled at the service I received after trying to place an order with one of your client liaison officer who even hung up the phone on me. I think it’s important to treat customers with the utmost respect. I believe we are all frustrated since we work with customers. For future reference can we please people who work in the front line who actually have customer knowledge and are audible when they talk and who can actually talk to customers in a proper manner.