Bad customer service

None is able to assist with the log in details on the Web and got an email from a lady who assist me with the capturing of my order. I received communication that the order was dispatched to be delivered in a few days. The following week I called to ask about the order I was told it was send back and account to be credited back. The reasons unknown and I send another email ordering the same and asking them to deliver at my work address and since no response, like their ignoring my order. And had send another email regarding log in details Dololo! and every second you get emails with promotions or sale items. Then stop sending your catalogues then. How do attract/ retain your customer with a service like this .