BAD CUSTOMER SERVICE

<p>I made a telephonic order for a 16-piece pot set and made my payment immediately. My order was meant to be delivered within 10 days from the order date. Three weeks later, I had not yet received my order and I reached out to the Customer Service Centre. I was told my order was out of stock and that the stock would be made available only at the end of June 2017. I stated that I am willing to wait until then. A week or so later, I received a call informing me that the stock of the pots I had ordered was now available and I proceeded with the order. Days later, I was informed that there was an error in stock management and that the stock is IN FACT NOT AVAILABLE. In light of this, I then requested a refund and even sent an email containing my proof of payment and my banking details. Today, I get a call from a Homechoice agent, Phumza, explaining to me that the ordered items are still out of stock. I then kindly tell her that I have been made aware and would kindly like her to assist me with following up on the requested refund. Her response: "I was coming to the part about your refund and now you are telling me what to do!!" - with that, she hung up. </p>