1 reviews | Active since May 2016

22 Apr 2017, 10:03

Bad Customer Service

<p>You experience an error with debit orders and them have the guards to tell your customers its their right to pay the account on time she you had access to my account, that's nptt acceptae</p> <p> </p> <p>When you call us to offer your services you are polite and all that,but when we are frustrated your people are rude and they even have the guards to tell me that they will realese the call of I continue shouting, that's disgusting.</p> <p> </p> <p>And I repeat what I told the agent, they must all be fired, if You don't do that before you k ow it you will have few customers.</p> <p> </p> <p>Check the number on complaints here and other sites, it's noo funny</p> <p> </p> <p>Thanks to you that I lost almost 300 points on credit bureau.. Bravo honechoice</p> <p> </p> <p>Will never ever ever ever but from you ever.</p>

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Replies (1)
Homechoice
Homechoice's reply24 Apr 2017, 09:06
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team