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liedie O

1 reviews | Active since Sept 2015

18 Apr 2017, 08:30

BAD CUSTOMER SERVICE

<p>I cant believe the bad Customer Service that i have receeived from Home Choice I have done an order at them. I have send the information 2 times as requested. I have received many sms from them confirming my order and al the information, i reeceived how many phone calls, theen this person wants to tell me that my order in incomplete, then another 1 phones me that they will sort it out. then i get ater how many telephone calls ans sms receivd a guy that phones m and he will sort out my order and within 7 days i will receive my order, what a joke, 3 weeks later still nothing, still receiving sms that my ordeer will be cancelled and they need information from me!!!!!!!!! after it wwas mailed. DO YOU GUYS REALLY KNOW WHAT THE HELL YOU ARE DOING!</p>

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Replies (1)
Homechoice
Homechoice's reply18 Apr 2017, 11:16
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team