Bad customer service
<p>I bought a fridge from homechoice in November 2016. The fridge was delivered in Cape Town as they do not deliver in kimberley it was delivered at my old address. I told the sales person about this and given they wanted the sale she said it was OK for me to make arrangements to bring it to kimberley. I brought it to kimberley and it was working fine until Sunday 24th November. Now I call them they tell me they are not gonna exchange the fridge. This is day light Robery as this thing is only 3months in my possession. Please assist</p>
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Homechoice's replyOfficial
02 Mar 2017, 16:12Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply02 Mar 2017, 16:12
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team