SB
Sorelle B
1 reviews | Active since May 2014
30 Dec 2016, 09:18
Bad customer service
<p>My sister is based in Swaziland but has an account with home choice. She has been paying her acoount every month without fail but yet they still phone her daily to say that she has not made any payments. She then complained and they called to advise her that her payments were being allocated to some account in Namibia. They then apologised and she even had a credit. They have now called her again to say payment is outstanding. The home choice account is South African. </p>
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Homechoice's replyOfficial
30 Dec 2016, 11:15Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply30 Dec 2016, 11:15
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team