bad customer service

Item: Homechoice
Rating: 1
Author: welheminah C

<p>I bought bedding from home choice cash in august. I waited until october to get my order as they said they dont have stock. they then dellivered the wrong stock. I sent it back. They confirmed that they received the goods on the 17 of october. Since they did not have stock of what i wanted i asked for a REfund. I have been waiting for the refund from then until now. I have made several follow up calls but everyone i speak to they say they will send a request for my refund but the next time i call is still not done.</p>

Helpful (0)

Replies (2)

Homechoice's replyOfficial

22 Dec 2016, 08:28

Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team

Homechoice's reply22 Dec 2016, 08:28

Official

welheminah C's updateReviewer Update

22 Dec 2016, 14:33

Iwas given an email address to send my proof of payments but there is something wrong with it since the email cant go throgh. and the number which i initially sent my fax is ********** 161 on the 02/12/2016.please call me since the people from the call centre dont know my story.

welheminah C's update22 Dec 2016, 14:33

Reviewer Update