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noxolo G

1 reviews | Active since Dec 2016

15 Dec 2016, 12:59

Bad customer service

<p>2013 ordered (4) blankets from homechoice and their driver delivered the staff to a wrong address and no-one even bothered to call me when they where coming to do a delivery "like they state in their sms they send you' you must have your ID with you when they drop your Order" but i had to call them after waiting for months on my order then i was told my blankets where delivered long time ago and that was very strange for me not to be called before delivering my stuff and to make thing WORSE the person that the (2) blankets was delivered to I DONT EVEN KNOW. I was told i must go to the Police Station for an Affidavit and faxed everything with a copy of my ID, proof of Address and that Affidavit.</p> <p> </p> <p>The other (2) blankets were deliverd at my place "which is was tthe right address" so i took back those other (2) that was deliverd at my place back to HOMECHOICE HEAD OFFICE in WYNEBURG CAPE TOWN and explain to the the whole story and told the to take those blankets I DO NOT WANT THEM AND THEY MUST FIRST SORT OUT THAT FIRST DELIVERY THEY MESSED UP. that was their mistake not mine.</p> <p> </p> <p>They never came back to me with a feedback, the only thing im getting from HOMECHOICE is SMSES every month that i am owing them</p> <p> </p> <p>Why cant they deal will their drver, he is suppose to go back to the place a nd fetch that stuff.</p> <p> </p> <p>Please HelloPeter i need your help on this matter to get HOMECHOICE off my back</p> <p> </p> <p> </p> <p> </p>

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Replies (3)
Homechoice
Homechoice's reply15 Dec 2016, 14:25
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team
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noxolo G's update15 Dec 2016, 15:39
Reviewer Update

you taking me for a fool now!!!! if you don't come back to me within today, i will take things further. i left my phone number for you to contact me asap. and please dont reply with a computerized message again

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noxolo G's update27 Nov 2020, 18:11
Reviewer Update
Homechoice only called me once only after they were exposed to this website, I had to do my own investigations to clear my name till today I can not open accounts nothing because of this stupid shop and I regret opening this account in my life and my mother have an Account with you and I will make she'll move to other shops... I called homechoice sgsin 2018/11/28 spoke witha lady called vuyo and referred me to ***** dept *** and legal dept ***
And then I was referred to a lady called (Carmlin) *** and this lady told this case was surprise to be closed long time cos noone even knows the drive that did that delivery that time.... So want homechoice to clear my name and get the hell out of my life and I want this to happen this year... Its been years and I can not do anything because of this evil shop... I hope people can learn from my story and never open any account with this shop