KM
Kaya M

1 reviews | Active since Dec 2016

14 Dec 2016, 15:26

BAD CUSTOMER SERVICE

<p>I paid up my account as per my statement on the 26th of November. I then requested a paid up letter from Homechoice which I received on the 30th of November. Today the 14th of DecemberI receive a statement stating that I owe the R85 AND SOME ODD CENTS. I called their customer care centre and a very arrogant Christel told me that there is nothing she can do the outstanding amount is for interest? Uopn asking sinc when does a R0.00 account accumulates interest she let me hold for her manager of which I never spoke to as Christel cut the call.</p> <p> </p> <p>HOMECHOICE I have been with you for years and what I GOT TODAY WAS SO UNCALLED FOR. I NEED MY ACCOUNT SORTED, AS FAR AS I AM CONCERNED I DONT OWE YOU A CENT.</p>

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Replies (1)
Homechoice
Homechoice's reply15 Dec 2016, 08:17
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team