Bad customer service
<p>I've placed an order in July with Homechoice for Kylie 9pc duvet covers, Latoya 6pc duvet cover and some travelling bags and paid cash for the things and upto date, i haven't received all my things. In August I had to contact them and thats when they said my order never went through but they don't question the R3157 in their account. In September I received some of the things I ordered and I was told via email that I'll receive the rest as soon as they had the Kylie duvet stock, I called them countless times and I'm being taken from pillar to post some even hangs up my calls. A week ago i received an sms saying that my order was cancelled because i didnt pay, i just want monet back this people think I'm stupid</p>
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Replies (1)Homechoice's replyOfficial
18 Oct 2016, 14:14Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply18 Oct 2016, 14:14
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
