TM
Thandi M
1 reviews | Active since Jan 2012
11 Oct 2016, 15:40
bad customer service
<p>I have ordered Mondo kettle online but Calda kettle delivered, i took my time to call the call centre to inform them what they did and the lady assisted me re-ordered the item again for me, funny part i was told that i should use my time, money and energy to return the item that i did not ask them to deliver. while waiting for the suppose corrected item surprising the same item delivered. now im confused if is me who doesnt know exactly what i have ordered or is home choice deciding to push sale on that item</p>
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Homechoice's replyOfficial
12 Oct 2016, 14:12Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply12 Oct 2016, 14:12
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team