JS
Jaco S
1 reviews | Active since Jun 2011
26 Jul 2016, 07:17
Bad customer service
<p>I would like to complain about the bad customer service I have received while dealing with customer service agents. I am also still waiting for my money to be returned to my account. I sent everything through that they asked for but still no regund and customer service agents just hanging up the phone while i am still talking and I was not rude or anything.</p>
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Homechoice's replyOfficial
26 Jul 2016, 14:56Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply26 Jul 2016, 14:56
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team