KH
Kim H
1 reviews | Active since Dec 2010
30 Jun 2016, 10:30
Bad Customer Service
<p>I guess Home choice does not want money. I need details on making payment as i dont have the account with me. I get the account is in my partner's name but the second I say he is not free or with me they throw the phone down. I am the one making the payment on the account and i cannot pay because nobody wants to help me. we haven teven received the sms yet either for the online account. this is very rude why not just ask why I am needing a call. </p>
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Homechoice's replyOfficial
04 Jul 2016, 06:27Hello Ihlaam,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply04 Jul 2016, 06:27
Official
Hello Ihlaam,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team