Bad customer experience with thuli

I Registered online yesterday to order something online after I called the sales department and I spoke to thully who then requested I should confirm my details which I did. After she then assisted with my order and she changed my address for me. At the end of the order I ask her where will my goods be delivered to, she says to the address I changed to, the I request for her to change that address since I'm not around during the course of the day, but instead of doing so, she just dropped the call on me. I called again spoke to a different consultant who informed me that thuli did not only change the address but cancelled my order nd she won't be able to assist only thuli can since she's the one who opened the account for me nd she will ask thuli to give me a call back, till now I'm waiting for Thuli to call me back which she hasn't done. What a bad customer experience, I encountered at my first time of being in contact with homechoice.