MM
Musa M

1 reviews | Active since Nov 2021

30 Nov 2021, 09:36

Bad Customer Experience.

This is the worst service I've ever received.

When I opened an account I de******ecked; but my account was not debited as per agreement. I was promised will be fixed and for two months it wasn't resolved. On the third attempt they deducted a premium on my account without my permission. I recently settled the account cause I was tired of the harassment. Even so, I am still receiving calls that I am owing the account.

The proof of payment was sent and I was promised it will update in 48hours; I made payment on the 25/11/2021 and to date this has not been done.

I called in this morning and 19:51sec call which I was placed on hold until the consultant hung up on me.

Poor, poor, poor, poor poor, POOR!!!!!

0
Replies (1)
Homechoice
Homechoice's reply30 Nov 2021, 10:13
Official
Hi Musa.

One of our staff members will contact you shortly. 

Speak to you soon, 
Homechoice