PL
Prakash L
1 reviews | Active since Oct 2020
15 Feb 2024, 13:18
Bad Customer Experience
Good Day
After a week of trying to resolve my issue and the multiple calls made and the request to have a senior manager or supervisor to call us -Today we get a call to say our delivery cannot happen and we have to re-do the whole order
WOW thank you Home Choice for making us run around like headless chickens and all the promises made that you did not even keep up to even one
You have no clue on the predicament you have created and financial stress upon us
I have a daughter in University who was reliant on the items we bought for her Thank you home choice for letting her down
I would never refer another person to your establishment
Todate we have not received any call from anyone with anything positive
I think the OMBUDMANS needs to know about the way us as a client have been treated
It seems like the people at home choice do not care for the clients
Word of mouth is bigger than any social media - I will leave it at that
Helpful (0)
Replies (2)0
Replies (2)
Homechoice's replyOfficial
15 Feb 2024, 14:24Hi Prakash,
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Homechoice's reply15 Feb 2024, 14:24
Official
Hi Prakash,
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
PL
Prakash L's updateReviewer Update
15 Feb 2024, 14:38FD*** My Oder number - Under my wife's Name Beena Lalaram
I also have to advise that your Customer Care consultants. are not at all professional - They are eager to cut the call as they know when u call back - They will not get the call again and we have to repeat the whole process - I fully understand and I agree that you have a process - to follow and you can only chat to the customer - But circumstances must be looked at and their need to determine the situation and not just follow process with Blinkers
As an E,G ensuring that we know the area code of where our delivery is going - This at one point was a SHOWSTOPPER and we could not move further to get assistance.
Also, your telephony system is outragesly poor - we cannot every hear the consultant. and we constantly have to repeat everything. I hope someone can call me so I can have a proper discussion about our dissatisfaction
I also have to advise that your Customer Care consultants. are not at all professional - They are eager to cut the call as they know when u call back - They will not get the call again and we have to repeat the whole process - I fully understand and I agree that you have a process - to follow and you can only chat to the customer - But circumstances must be looked at and their need to determine the situation and not just follow process with Blinkers
As an E,G ensuring that we know the area code of where our delivery is going - This at one point was a SHOWSTOPPER and we could not move further to get assistance.
Also, your telephony system is outragesly poor - we cannot every hear the consultant. and we constantly have to repeat everything. I hope someone can call me so I can have a proper discussion about our dissatisfaction
PL
Prakash L's update15 Feb 2024, 14:38
Reviewer Update
FD*** My Oder number - Under my wife's Name Beena Lalaram
I also have to advise that your Customer Care consultants. are not at all professional - They are eager to cut the call as they know when u call back - They will not get the call again and we have to repeat the whole process - I fully understand and I agree that you have a process - to follow and you can only chat to the customer - But circumstances must be looked at and their need to determine the situation and not just follow process with Blinkers
As an E,G ensuring that we know the area code of where our delivery is going - This at one point was a SHOWSTOPPER and we could not move further to get assistance.
Also, your telephony system is outragesly poor - we cannot every hear the consultant. and we constantly have to repeat everything. I hope someone can call me so I can have a proper discussion about our dissatisfaction
I also have to advise that your Customer Care consultants. are not at all professional - They are eager to cut the call as they know when u call back - They will not get the call again and we have to repeat the whole process - I fully understand and I agree that you have a process - to follow and you can only chat to the customer - But circumstances must be looked at and their need to determine the situation and not just follow process with Blinkers
As an E,G ensuring that we know the area code of where our delivery is going - This at one point was a SHOWSTOPPER and we could not move further to get assistance.
Also, your telephony system is outragesly poor - we cannot every hear the consultant. and we constantly have to repeat everything. I hope someone can call me so I can have a proper discussion about our dissatisfaction