Bad customer care

I bought a sleeping couch in May last year (2014) and had a warranty fro 12months, in August the couch broke 1 leg while i was cleaning and moving it, i called Homechoice and the lady who was assisting confirmed they will come to collect it when they deliver a new one. which never happened. In decemebr someone called wanting me to buy and i told them about my couch and they refered me to customer care i left a message to be called back which never happened and January i moved to Kuruman and on 27.02.2015 i called again and they told me my couch is out of warranty because i moved and they dont collect from kuruman, I was even prepared to show them the moving company notes because their excuse is they are not sure if it was dameged during relocation.<br> <br> I am so disappointed with the service i received and I became a client because my mother had been a long customer of them.