kM
kebawetse M
1 reviews | Active since Nov 2012
31 May 2024, 14:37
Bad bad services
I made an order with an order on the home choice website. I received a call yesterday from one of the agents to confirm my order. The agent advised that I will be receiving an sms that confirms my delivery. This morning I received an sms form Buffalo saying they have picked up my delivery, I need to pay R15.13. To my surprise they took an amount of R1500 from my bank account.I called the bank to enquire and I was told it is a ***** company that took my money , however my concern is how they did this people know that I am waiting for a delivery, are homechoice agents working along with this people? Are they providing them with the information once you have placed an order to send you an sms to trick you?. ....I called the contact centre spoke to the agent named Zaheera, explained my situation to her, she was not helpfull and she dropped the phone on me without even trying to log it with the homechoice ***** department.
Helpful (0)
Replies (4)0
Replies (4)
Homechoice's replyOfficial
31 May 2024, 14:38Hi Kebawetse,
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Homechoice's reply31 May 2024, 14:38
Official
Hi Kebawetse,
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
kM
kebawetse M's updateReviewer Update
31 May 2024, 16:24I would like to complain about the agents of home choice, I received a call from Nosiphiwe who also was not helpfull, she refused to provide me with her surname. I asked to speak to her manager, she advised me her manager will call me back, up until now I still have not received a call from her manager.
kM
kebawetse M's update31 May 2024, 16:24
Reviewer Update
I would like to complain about the agents of home choice, I received a call from Nosiphiwe who also was not helpfull, she refused to provide me with her surname. I asked to speak to her manager, she advised me her manager will call me back, up until now I still have not received a call from her manager.
kM
kebawetse M's updateReviewer Update
31 May 2024, 16:53Nosiphiwe is an agent from the online Team such a *********** personnel instead of helping she is blaming me the customer as if iam working for homechoice and I know whom they deal with inregard to deliveries,it's as if homechoice is harboring syndicates and when they hire they do not do due diligence.The Service is disgusting, Thanks to Maria Majieet who responded promptly to my case keep up the good work.
kM
kebawetse M's update31 May 2024, 16:53
Reviewer Update
Nosiphiwe is an agent from the online Team such a *********** personnel instead of helping she is blaming me the customer as if iam working for homechoice and I know whom they deal with inregard to deliveries,it's as if homechoice is harboring syndicates and when they hire they do not do due diligence.The Service is disgusting, Thanks to Maria Majieet who responded promptly to my case keep up the good work.
Homechoice's replyOfficial
01 Jun 2024, 11:51Hi Kebawetse,
Thank you for your message.
Please check your emails as we have responded regarding your review.
Regards
Candice
Thank you for your message.
Please check your emails as we have responded regarding your review.
Regards
Candice
Homechoice's reply01 Jun 2024, 11:51
Official
Hi Kebawetse,
Thank you for your message.
Please check your emails as we have responded regarding your review.
Regards
Candice
Thank you for your message.
Please check your emails as we have responded regarding your review.
Regards
Candice