1 reviews | Active since May 2011

28 Jun 2018, 10:23

Bad, bad service...*********** customer care

I have a very serious problem with HomeChoice. I tried placing an order on their website but found that all my details are incorrect, i.e. surname, address and phone number. Sent my documents to both their e-mails as instructed when I called them, this was last week Thursday (21 June). I try again today (28 June) my details are still incorrect therefore still can't place an order. I request them to call me back, they do but their lines keeps on getting dropped. I call them from my cellphone, hold for about 10 minutes before a consultant can actually attend to the call only to be dropped again. Called 3rd time around, same thing happens. I think their service is very poor and their consultants are very rude cause one of them had a short temper while talking till we got dropped without even saying what I need to say. Correct my details as per my e-mail sent to you so that I can stop talking to you on the phone, it also irritates me to be on the line with them. Or let me rather take my money somewhere else where customer care is takes seriously. HomeChoice is just a waste of energy.

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Replies (1)
Homechoice
Homechoice's reply28 Jun 2018, 10:45
Official

Good Day Nthabiseng.

Thank you for your Post.

We would like to apologise for the inconvenience this may have caused you.

An agent will be in contact with you shortly.

Regards,

Customer Support