Bad Bad service ever!!!

Bad bad service ever. I have sent my blanket for assessment in October/2021 and had to wait and wait with no update, I have called there customer care and spoke to three of their consultants(Lusanda, Boniswa, Moeshiqah), and I was told the matter will be escalated every time I called, no feedback was received. My three ply blanket came back as a two ply, but I was told it passed quality assessment, THATS THE PART I DO NOT UNDERYSTAND. I need my blanket replaced ASAP and I need someone to give me a call explaining what is going on. Homechoice service is very horrible. I took the matter to Homechoice twitter and I was told that the matter will be escalated, no one has given feedback and no one is responding to me.