BAD BAD SERVICE

i ordered the ankle boots from home-choice in on the 16-May-2018 ( order number: ********** 65) received my order on the 4th June 2018, however the boots were small so the following day i send them back on tracking number PA 449 237 175 ZA with the free gift included paid for the insurance should they get ******,month end of June i received a invoice amount ( R169.35) from home choice i contacted them at their call centre customer service to clarify the matter give them all the necessary information i advice them the parcel was send back to them because they didn't fit me, Month end of July i received another sms payment from home-choice amount R341.65, i contacted them and advice them again that the parcel was send back, on top of the everything i done contacting them over and over again saying the thing i received a call from some company stating that home-choice handed my account over really HOMECHOICE!!!! after numerous calls they finally received my parcel thank God, to my surprise i'm accused of *****ing a free gift a pathetic FACE cloth or a towel, i receive a sms it reads " Please note that you will be charged for not returning the gift with your order as per inv ********** 6 amount of R173 ...REALLY I CAN AFFORD TO BUY MYSELF A TOWEL HOMECHOICE, PLEASE CLOSE THAT ACCOUNT.