BAD BAD BAD CUSTOMER SERVICE EXPERIENCE

What a bad experience i got from home choice with their rude consultants.

I have spoken to Lusanda yesterday and spoken to Asanda today where these consultants gave me such a pathetic attitude on the phone when I made an enquiry about my account. I don't even want to mention when Asanda placed me on hold on the call for 2 hours till I decided to drop the line because it was clear to me that she didn't wanted to assist me at all. Both of these consultant are from the Customer care department and are African ladies with 0 humanity.

Am even considering to close my account if this is how clients are treated when having to enquire about something.

I think the company should really look into this as there are a lot of people out there that are looking for job in this COVID period which will appreciate this job more than these 2 consultants.