Bad attitude / poor service delivery

VERY DISAPPOINTED once again by Homechoice. Ordered the Belmont Dream Bedroom Suite 2 November 2017 received it 27 November 2017. Firstly I was told it is a foam mattress by the agent I spoke to during November, then when the order was delivered yesterday it was NOT a foam mattress but a SPRING mattress. Secondly the mattress protector was not included as promised and best of all the order was not even for me but for another client as per the Invoice I received. I called the call center only for the phone to be slammed down in my ear the first time when I requested to speak to a Manager. Then the second time I got through the agent (Soliswa) was so rude to me as if I was the one at fault and how dare I call them to complain..... Why even appoint people with NO people s****s????? I really do not know why I put myself through this punishment again.... I demanded for someone to collect the set (as I am cancelling the order) today still as there is no space for it in my house, so I was told someone will call me back today.... I hope for their part they do as it will be standing in the rain from tomorrow if they don't