AS
Anele S

1 reviews | Active since Jun 2015

16 Nov 2017, 09:56

Bad attitude and SERVICE

I have attempted to purchase from Homechoice the past week. I am a NEW customer, so you would think you would at least get some good service HA! The call centre staff at the Account Queries are RUDE AND UNHELPFUL. When i chose what I wanted, I checked out and it showed me a TOTALLY DIFFERENT AMOUNT PAYABLE than what is advertised. When I called to query this I was met by a RUDE CALL CENTRE AGENT who was UNHELPFUL. Then I phoned to enquire about the delivery of my purchase. When I chose my purchase it was IN STOCK. When I phoned - they said it was OUT OF STOCK and there is NOTHING THEY CAN DO ABOUT IT - FIRST COME FIRST SERVE! THEN WHY DO I WANT TO CHOOSE SOMETHING THAT IS OUT OF STOCK AND WAIT WEEKS FOR DELIVERY if you don't inform me. I WAS IN TIME TO ORDER WHILE STILL IN STOCK. and now I must wait because you don't have stock.

SHOCKING, SHOCKING SHOCKING BAD SERVICE.

I then cancelled the order and STILL MY "CREDIT"SHOWS A DEBIT - IT HASN'T BEEN RESTORED TO THE AMOUNT THAT I WAS AWARDED FOR CREDIT! REALLY - IS THIS HOW YOU DO BUSINESS!

I AM SERIOUSLY DOUBTING IF I WANT TO USE THIS SERVICE EVER!!!!!!!!!!!!!!

ANELE STANFORD

0
Replies (2)
Homechoice
Homechoice's reply16 Nov 2017, 10:01
Official

Good Morning Anele,

Thank yo u for your post.

We are very sorry to hear about your service experience. We acknowledge your posting, and would like to apologise for the inconvenience.

One of our staff members will be in contact with you shortly.

Regards

Monique

Customer Support Team

AS
Anele S's update16 Nov 2017, 10:18
Reviewer Update
if they would EVER call back. after I left two CALL ME BACK'S the past week which was ALSO NOT ANSWERED!