KR
Kristin R

1 reviews | Active since Oct 2014

18 Dec 2015, 12:27

Bad Attitude and Harassment

I constantly get SMS's and called by Homechoice despite me expressing the contact is unwanted. Today was the final straw. At 12:10 I get a call from ***. Number 1 it sounds like a party is going on in the background and I have to say Hello twice before I get a response, the woman sounds completely fed up that she has to call another client. She says her selling line and before I can even ask her to take me off of the dialling list SHE HANGS UP ON ME!! Why would I ever want to be a customer when your staff treat people like this.<br> <br> Now for the last time please never contact me in future, I have never contacted you or given you my information and I want it taken off your system immediately! I hope you listen to that call and act accordingly as well.<br> <br> Thank you in advance

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Replies (1)
Homechoice
Homechoice's reply28 Dec 2015, 12:03
Official
Hello Charliec125,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team