Bad Attitude

I am annoyed. I paid up my account last month and got a statement that the account was on R0.00 I then since placed an order . So I call your customer services department to get the instalment amount that I should pay. I dealt with a rude consultant cause I said the postal code of Marshalltown is 2000. Can a decent person give me a call please.. Getting assistance from your customer services is always a hussle