Bad Attitude

<p>Good day</p> <p>To whom it may concern.</p> <p>I called in on the 23/05/2017 to make am arrangement of my last payment with you. I called your CC to make an arrangements as I know I owe R333,33 and your IVR has confirmed it. I spoke to this rude girl and I asked her politely to speak to the manager or the TL. The agent said to me that “ the information she just told me is useless”? she put me on hold like forever until I spoke to “Manger” who managed to give me the information why is my balance not reflecting and she said she will speak to the IT to remove the balance on the IVR. After the “manager” the call was not dropped and I could hear them laughing and making fun of my call. Wow, well done home-choice for having such Consultant. If I had to rate the gal I would suggest that the girl must be taken back to training for soft s****s and must have empathy.</p> <p>Just because I owe Homechoice she doesn’t have rights to talk to me like that. I made a call from the following number if you have to listen to it ********** 000 on the 23rd May 2017. The call ended at 13:35 when she was busy talking to her friends about the call.</p> <p>Kind Regards<br />Bridgette Kwenaite<br />Super Team leader</p>