Bad attitude

I placed an order last week @home choice through the call centre, money was debited from my account as per agreement but it's past days without any communication from their side. Today I contacted the call centre n the lady who answered was extremely rude, then she cut the line when I asked her why she was rude she kept saying Haibo Sisi. I am not her sister and consultants need to learn to refer to clients with their name or gender ms or mr, after she cut the line I dailed the number again a gentlemen answered he spoke like he was forced to be there, He was no assistance didn't give me anything that can help exept telling me that the order had been canceled and the refund department will contact me, I want my money back and the product i order with the charges I received from my bank