Hellopeter
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1 reviews | Active since May 2012

22 Oct 2018, 11:56

Bad Attitude

I am actually frustrated by Home Choice. I saw some bedding sets that I like on their website over the weekend. This morning I tried to register my details in order for to be able to buythem. I got shocked when I received an error message saying “The ID / passport number is already in use. Please try again or call us on ********** 635” I just called the number and I didn’t get the name of the lady who was assisting me. she told me that in 2015 I app**** for an account at HomeChoice. She then wanted me to confirm my address on their system yet I told her that I don’t remember ever opening an account with HomeChoice. I don’t have a single item in my house from HomeChoice and she told me that I will not be able to buy anything from HomeChoice. And she requested that I sent her my proof of residence. She didn’t want to assist me at all. How can I confirm details that I don’t know of. I know for security purposes she need to check few details with me but how do I do that when I don’t recall ever making or trying making purchases from HomeChoice therefore the details are not mine. This is really irritating. I need the bedding sets but the very same company I am trying to buy from is blocking me. I am not opening a credit account, I want to make cash purchases.

0
Replies (2)
Homechoice
Homechoice's reply22 Oct 2018, 11:59
Official
Good Day Gontse Thank you for bringing this to our attention. Sincere apologies for the frustration and inconvenience caused. One of our staff members will be in contact with you shortly to help resolve the issue. Regards Customer Support Team

Best regards,

's update30 Oct 2018, 10:06
Reviewer Update
Good Day, May you please advise me what is the process of cancelling the account with HomeChoice? I am surprised that HomeChoice is being difficult. I have an unknown account and was willing to have it opened as I want to place an order. i know i was requested to send my ID and proof of my residence, while i was still in the process of sending the documents. My partner and I decided to open an account in his name so that we can place the order while I am resolving the issue on my side. I called customer services of Home choice today to cancel the order that I place on Friday and reorder. we sent a letter of authority, copy of my ID and a copy of my partners passport of Friday. to day I call to cancel the order and reorder as I want to pay for the new order the customer services consultant tells me he can't help as they are protecting the company against ********** which i find it very strange as i am a victim of such including my ex husband. I was assisted by a Mr. Kylie in the ***** department at that time. i know if a person has a letter of authority including Power of Attorney she/ he can be assisted. it is clear Home choice doesn't want us as their customers.Please close and cancel account number ********** 2.