Bad account management

I have never experience such poor account management. I have an account with Homechoice, in March 2018 I settled the account. I requested a settlement letter a day before the debit order date. I made an EFT payment a day after the debit order date. The debit order went through just fine and the EFT was a top up on that amount to make full settlement. I faxed the proof of payment and everything was in order. In April there was no debit order until they decided in December 2018 that they will debit me. I reversed that payment and I sent them an email asking them what was going on. They responded saying I have an outstanding balance on my account. I responded with all details and documents relating to the matter. The first response from them had an amount of R500 and odd, another lady called me from debt collectors she said I was owing R375 and some cents. I explained to her what happened and she promised to return this issue to Homechoice. Another lady called me she confirmed that what I was saying was true. Well I thought it is resolved and they will leave me alone until on the 19th January 2019 they debited my account again an amount of R375. 16 I am angry about this issue as i gave them all documents and all the proof that I wasn't owing them and they decided to ignore all of this and chow my money for no reason.

I would advise any consumer not to open an account with them unless if they want their lives complicated.