FM
Faika M

1 reviews | Active since Dec 2017

29 Dec 2017, 09:37

back ache is the price you pay for buying a "NEW" bed

I purchased a "NEW" restonic bed from homechoice in November,the beds (a single bed was free with the purchase) was delivered to me on the 18th.

It took me about 3 days before i decided to actually open the packaging of the new bed.

on the very first night the bed bulged and it felt as though we were sleeping on springs olny.

I then contacted homechoice and they took days before they responded.

the manager of restonic contacted me and we agreed on a new bed to be delivered to me in january as there factory closed for the festive season.

days before christmas my husband and i decided to let my six year old use the mattress of the single bed and to our suprise this mattress is exactly the same.

at this point i just want my money back....or money to be credited to my account again.

I am literally sleeping on coils every night and this is the last thing i need as i am 5 months pregnant.

0
Replies (2)
Homechoice
Homechoice's reply29 Dec 2017, 10:03
Official
Good Day Faika Mccree We acknowledge your posting, and would like to apologize for the inconvenience. Be assured that your posting is receiving urgent attention. One of our staff members will be in contact with you shortly. Regards Lee-Ann Customer Support Team
FM
Faika M's update31 Jan 2018, 10:59
Reviewer Update
I am still trying to resolve this query with both homechoice and restonic.