Awful, Unprofessional, Disgusting & Horrible!!!

<p>I can’t start to express how disgusted I am with the service & treatment I received from Homechoice after I had ordered dress & a wrong one was delivered to me. When I called to have the matter rectified - I was told I needed to get the dress couriered to them using my money.</p> <p>They packaged for me one cheap dress that was on sale (R300) at the time but they billed me for the one that I had ordered (R800).</p> <p>I was told they will not collect it after several efforts to prove that the fault was theirs and not mine. The inconvenience of having to go to the post office to have it sent to them, moreover – I am the one that needs to pay for that service. Not even a single representative tried to reach out to me to at least establish what my complaint/request was, instead they still charged me R800.</p> <p>I am disgusted by the level of unprofessionalism, incompetence & poor customer service I received. I will never in my life buy anything from Homechoice neither would I recommend it to anybody. Their service is the worst in the whole world - it's actually *** to be precise. I am being treated unfairly while they are trying to protect their staff members who have failed to follow the correct instructions when the order was received. I fail to understand how the dress had passed quality check/processing – that is if they even do that.</p> <p>We have logistics to serve such purposes, but how did they miss it?? I don’t understand!! And then whoever that made the mistake is not being held accountable by the company – why?? Is it my problem that whoever did not do their job well?? Why do I have to pay for someone’s carelessness??</p> <p>To hell with Homechoice – and I will make sure that I make it a point to spread the word about the bad service…mind you ½ of the people I know are on the same boat as I am, so it’s not going to be a hustle.</p> <p>Imagine the company’s reputation… It’s on the line – that’s if you even care about it!!!</p> <p> </p>