Awful Customer Service

<p>I paid for an order on 14 June - from my FNB account to Homechoice FNB account - immediate payment of R1959.82. I received an SMS from Homechoice on 16 June thanking me for payment. On 18 June I received another SMS to say order desptached and I should expect delivery in a few days.... A week later, no further correspondence. I emailed after one week to advise that I have not received delivery. Only then to receive a response which pointed to no customer care at all - pointing out that delivery can take up to 4 weeks!!!! After sending an SMS to say I will receive dleivery in "a few days"... After more than 1 week on 28 June I called the csutomer service department!!! Firstly staff need training in customer care - this individual I spoke to named Odwa - did not have any customer service s****s, she was arrogant and rude to say the least. She deliberatly placed me on hold after I asked to speak to her manager. She came back on the line to say that the manager named Bilqees (no surnames provided for security reasons accrodingly to Odwa) will call me back in 10 minutes - a day later I am still waiting. I have asked for a refund and am still waiting for confirmation of when I will be refunded....Quick to take your cash but very poor in living up to the service! </p>