DM
Dibuseng M
1 reviews | Active since Jul 2015
14 Jul 2015, 12:31
Awaiting acknowledgment of payment.
I placed an order at Homechoice on the 30th of June 2015,Made payment on the same day making use of the EFT facility<br> <br> 5 days later after checking my online profile the status was still saying \awaiting payment confirmation"";I was told yes by the first consultant and when I called again to find out what to bring along other than my I.D and the proof of payment the consultant told me it's not allowed.<br> <br> Can I please just get my blankets.<br> <br> <br> """
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Homechoice's replyOfficial
17 Jul 2015, 08:33Hello masiked,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply17 Jul 2015, 08:33
Official
Hello masiked,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team