TM
Tintswalo M

1 reviews | Active since Nov 2022

07 Aug 2024, 09:50

Avoid HomeChoice - Terrible Customer Service and Unfulfilled Orders

Avoid HomChoice at all costs! My experience has been a complete disaster. Weeks after placing my order, I'm still empty-handed. Their tracking says "out for delivery," but that's clearly a sick joke. Trying to reach them? Good luck. They never answer calls, despite having no problem blowing up your phone with sales pitches. When you miraculously get through, it's just empty promises about "escalating the issue." Emails? They might as well go straight to the trash. It takes days to get a response, and when you do, it's utterly useless. Here's the kicker: their WhatsApp line is only for customers with accounts. As a cash buyer, you're treated like a second-class citizen. It's crystal clear they don't take cash purchases seriously. They're constantly pushing you to open an account, as if that's the only way to get decent service. I've asked for a refund, but surprise - nothing. I'm beyond fed up with calling, emailing, and getting nowhere. It's like screaming into a void. Save yourself the headache and shop anywhere but HomChoice. They clearly only care about trapping people into accounts, not actually providing products or service. Cash buyers, consider yourself warned - you'll be at the bottom of their priority list. Spend your money where it's actually appreciated and where you'll get what you paid for. This company is a complete waste of time and money!

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Replies (1)
Homechoice
Homechoice's reply07 Aug 2024, 09:53
Official
Hi Tintswalo,

 Thank you for taking the time to reach out to us with your concerns. 

This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
 
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
 
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
 
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
 
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.

Kind Regards.
Homechoice