Atrocious Customer Service!!!!

First of I am so happy I am finally done with Homechoice and their atrocious customer service.

My account was settled on the 16th or 19th of February by a third party. On the 20th of February another payment of N$750 was done to Homechoice. I called the call centre to provide a paid up letter and they advised that I should call back on the 26th to give them enough time to process the payments and to advise if there is any refunds outstanding to me. I requested that they please call me the following week as I am calling from Namibia and the call charges are very high and the person at account told me that they cant call out of the country. Which I found very strange, coz if I am only a few days late i constantly receive calls. On the 26th I called once more and spoke to a helpfull gentleman who advised that he will request the paid up letter and that there was a refund outstanding to me which he will arrange. I received my paid up letter on the 28th. On the 26th I received a sms stating my refund has been logged, and on the 27th I received a sms stating that the refund has been approved and funds will be available withing 48-72hours.

Today the 05.03.2018 I call accounts again to inquire about the payment. I spoke to a lady whose whole attitude was dismissive from the start. I explain to her the whole story and that I just wanted to find out when payment will reflect. Then she tells me that there is no refund outstanding to me since I still owe them N$109 and that the refund must have been loaded in error, I told her that is impossible since the account was settled. Then she tells me that well a refund takes 7 - 14 days to be processed. By now I am really agitated by her dismissive behavior, as it seems she does not want to be helpful at all. I tell her once again about the sms' received that is giving my contradicting information than what she is giving to me. She then changes her story once again telling me but the refund was paid to my account on the 29th, I tell her that there is no 29th she gets an attitude and tells me "please dont". I asked her please dont what, and that I wasnt being rude by pointing out that there was no 29th of February. She then tells me I have been rude since day one? I then tell her to just put me through to someone willing to help me and then my call is put on hold for several minutes... I would probably still be on hold since I know she didnt transfer the call, absolute NO REGARD FOR MY TIME AND MONEY SINCE SHE COULD CLEARY SEE THAT THE CALL WAS FROM OUTSIDE HER COUNTRY! How and why????? Why wont I get agitated and irritated when the person helping me doesn't want to help me? When the person helping me, makes as if they are doing me a favour?? No man Homechoice, never again.

I want this account closed aswell, now I must hear they cant do that? How not????? I am so angry right now, I have been a loyal supported of this company for about 5 years now, but I am done!