asked to pay for a product I don't have

This all started in the beginning of this year when I ordered bedding and bed furnisher from home choice. Then the consultant advised that furnisher wasn't delivered in umlazi durban. I cancelled the bed furnisher order then took bedding. Couple of weeks went by and my order was delivered at work however the bedding wasn't what I ordered. The order was sent back via the post office even before the 7 day period was over. Couple of months later home choice harassed me by sending numerous statements, threatening emails and never ending calls from their agents asking me to pay even after I sent them on numerous occasions the parcel number. Today another agent called Judy phoned asking me when I'm going to pay. After today I never ever want to deal with Homechoice because they don't do their job properly and harass me even after I have provided them with the parcel number to track their parcel. After this report I will be contacting the NCR because it's clear that I have been taken for a ride and I'm threatened to pay for an item I never used or have in my possession.