KL
Kamogelo L
1 reviews | Active since Jan 2024
23 Feb 2024, 14:03
Appealing service and delayed refund
I’m utterly disgusted by the abysmal provided by HomeChoice it has been over a month since I requested the fund and I’m still waiting for you to be processed their *********** and disregard for customer satisfaction at beyond comprehension .
On the 7th of January Driver came to collect my order confirming it retrieval however HomeChoice claims they have not received it at their warehouse how can it be possible to take over a manful supposedly collected order to reach their facility this level of efficiency and negligence is simply an acceptable .
I’ve made numerous at time to contact HomeChoice only to be met with excuses and empty promises it’s outrageous that I’ve been kept waiting for so long without any resolution inside the lack of communication and accountability is appealing. Be aware when dealing with a business like HomeChoice do not order anything from HomeChoice if you want to get nonsense service.
Helpful (0)
Replies (4)0
Replies (4)
Homechoice's replyOfficial
23 Feb 2024, 14:17Hi Kamogelo,
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Homechoice's reply23 Feb 2024, 14:17
Official
Hi Kamogelo,
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
KL
Kamogelo L's updateReviewer Update
23 Feb 2024, 14:30Avoid placing orders with HomeChoice more especially online. They have a track record of withholding refunds and customer service is **** . If you request a refund don’t expect to receive it .
On the 7th of January’s HomeChoice Driver came to collect my order after I requested a return, the Driver confirmed its retrieval however HomeChoice claims they have not received it at their warehouse how can it be possible to take over a month supposedly collected order to reach their facility this level of efficiency and negligence is simply an acceptable. Now we are counting 1 month and 12 days waiting for my returned item to get to their warehouse. It’s quite unreasonable to be waiting this long .
I’ve made numerous at time to contact HomeChoice only to be met with excuses and empty promises it’s outrageous that I’ve been kept waiting for so long without any resolution inside the lack of communication and accountability is appealing.
On the 7th of January’s HomeChoice Driver came to collect my order after I requested a return, the Driver confirmed its retrieval however HomeChoice claims they have not received it at their warehouse how can it be possible to take over a month supposedly collected order to reach their facility this level of efficiency and negligence is simply an acceptable. Now we are counting 1 month and 12 days waiting for my returned item to get to their warehouse. It’s quite unreasonable to be waiting this long .
I’ve made numerous at time to contact HomeChoice only to be met with excuses and empty promises it’s outrageous that I’ve been kept waiting for so long without any resolution inside the lack of communication and accountability is appealing.
KL
Kamogelo L's update23 Feb 2024, 14:30
Reviewer Update
Avoid placing orders with HomeChoice more especially online. They have a track record of withholding refunds and customer service is **** . If you request a refund don’t expect to receive it .
On the 7th of January’s HomeChoice Driver came to collect my order after I requested a return, the Driver confirmed its retrieval however HomeChoice claims they have not received it at their warehouse how can it be possible to take over a month supposedly collected order to reach their facility this level of efficiency and negligence is simply an acceptable. Now we are counting 1 month and 12 days waiting for my returned item to get to their warehouse. It’s quite unreasonable to be waiting this long .
I’ve made numerous at time to contact HomeChoice only to be met with excuses and empty promises it’s outrageous that I’ve been kept waiting for so long without any resolution inside the lack of communication and accountability is appealing.
On the 7th of January’s HomeChoice Driver came to collect my order after I requested a return, the Driver confirmed its retrieval however HomeChoice claims they have not received it at their warehouse how can it be possible to take over a month supposedly collected order to reach their facility this level of efficiency and negligence is simply an acceptable. Now we are counting 1 month and 12 days waiting for my returned item to get to their warehouse. It’s quite unreasonable to be waiting this long .
I’ve made numerous at time to contact HomeChoice only to be met with excuses and empty promises it’s outrageous that I’ve been kept waiting for so long without any resolution inside the lack of communication and accountability is appealing.
KL
Kamogelo L's updateReviewer Update
23 Feb 2024, 15:17“ Good Day,
Thank you for raising your concerns with us.
Please be advised we have escalated your query to our Delivery Support Team, we will get back to you with feedback.
Kind regards,“
What should I do with this information? it’s not the first time I heard this from you I heard this more than three times .
Thank you for raising your concerns with us.
Please be advised we have escalated your query to our Delivery Support Team, we will get back to you with feedback.
Kind regards,“
What should I do with this information? it’s not the first time I heard this from you I heard this more than three times .
KL
Kamogelo L's update23 Feb 2024, 15:17
Reviewer Update
“ Good Day,
Thank you for raising your concerns with us.
Please be advised we have escalated your query to our Delivery Support Team, we will get back to you with feedback.
Kind regards,“
What should I do with this information? it’s not the first time I heard this from you I heard this more than three times .
Thank you for raising your concerns with us.
Please be advised we have escalated your query to our Delivery Support Team, we will get back to you with feedback.
Kind regards,“
What should I do with this information? it’s not the first time I heard this from you I heard this more than three times .
KL
Kamogelo L's updateReviewer Update
23 Feb 2024, 15:19Can I get a case number to this matter?
KL
Kamogelo L's update23 Feb 2024, 15:19
Reviewer Update
Can I get a case number to this matter?