Appaulling service,, never again Homechoice!

I placed an order on the 05.05.2018(after 3 o clock on a Saturday), I received a statement giving me the installments I was OK with that. The Monday I contacted your call centre wanting to know what the installment will be, oh well I wasn't surprised that it was a different total.Ireally got frustrated when I was sent an SMS giving me another installment, by now I was just fed up!!! Well I decided to cancel by the wedneday(you should have records of all my calls). I've spent quite abit of time trying to resolve the cancelation. I was assured by each and every consultant that I should just reject the parcel and not sign, and that there would be no cost at all,, well I waited and waited. I then received an SMS on the 19.05. 2018,,and this is what is said,,, We trust you are happy with your HomeChoice parcel that was recently accepted on your behalf by a third party. Call ********** 324 with any queries.,, does that not sound like my parcel has been delivered,, oh well I spoke to a very *********** guy the minute I received the SMS,, when I queried this I was told it was signed over to the couriers hence me receiving the SMS,, I was not convinced by this and I tried reasoning with this *********** guy that raised his voice getting annoyed at me,,, I then decided to hang up as I was getting no satisfaction at all!!!! Very poor service I tell you,,, Anyway I waited until today 22.05 because I have not heard from Home Choice, I spoke to a lady who said tour systems was down or slow? She promised to contact me which she never did,, I then contacted your centre once again, to my disbelief I was told that my parcel was indeed singed for by a "FRIEND" named Carl with ID number 97########,i told the girl not to waste her breath as I had not idea who this friend was that accepted the parcel,, so now Homechoice decided who my friends are!??? Who gives you the right to just hand my parcel to just anyone assuming that it is my friend,, this after I gave my delivery address which I had to repeat every single time I followed up on this "Canceled order", OK so,, I then demanded to speak to the manager or supervisor by the name of Theo (holding on for nearly 10 mins) who I had to explain my complaint to,, well he understood my frustration, or so I thought,,, he promised to get back to me. I waited and waited,, an hour went by, I then decided to call him. The lady said that he promised to get back to me before home time well its almost my bedtime and still haven't heard from Homechoice,, if I don't get it resolved ASAP I will be taking this matter further as this has now become a ***** case which Homechoice does not treat as Urgent.I will definitely spread the word for people not to buy from Homechoice ever!!! The service is pathetic!! Even more so....