Appalling service from Homechoice

So Lee Anne from home choice calls me and tells me that she has listened to the call and has found that the agent was not rude and that the agent provided the correct process. They are still telling me that I would have to wait for the order to get to me if it even gets to me and then I will not have to sign for it. Meanwhile I am due to pay them by Friday. Nobody in the call centre knows where my delivery is and not even a single apology was given. All they are telling me is that they have done this and that and that I should wait and then cancel once the order gets to me. I am appalled that homechoice doesn't even have a retentions department. Lee Anne is customer service also did not apologise for the delay. No empathy at all. I mean she could have **** and said I'm sorry Nonkululeko whilst she was rolling her eyes. As a customer, and as a human being, it would have meant something to me. But it seems the fact that I have been waiting a month for my order and nobody knows where it is, is not their problem in customer and if I want to cancel, I should go head on and cancel. Well it is what it is. I understand that they may have alot of work to do and alot of customer complaints but it is very important to note that treating a client like they are your own one also goes a very long way in customer service.