Appalling service and no delivery of 5 items

On the 23 of November I place a order or 3 items with Home choice and received a tracking number the next day which I was happy with since it is a Christmas present and according to their website delivery takes 5-10 days which meant it would arrive in time, this order has not arrived and I am now being informed that their delivery is 2-4 weeks which is not what is stated on their website, no one has been able to track this parcel either after being sent out on the 24th way past the 10day delivery mark now. On the 27th of November I placed another order of 2 items, this order has not even been released after two weeks and it took 4 phone calls to find out why, according to the last call center person I spoke to it was not being released because I had to resubmit my documents because I haven't ordered from them in a while which does not make sense as I places a order with them 4 days prior which was released without any problem, after resubmitting these documents the order has still not been released. This is absolutely the worst service I have experienced, they have the audacity to call every single week sometimes 3 times a day to order from them however when you do order from them you get no service!