Appalling service

<p>It has been more than two weeks now, I have requested my paid up letter.</p> <p> </p> <p>I phoned yesterday and spoke to a Mark and after being on hold for a while I asked that he phone me back after he checks why I had not yet received the paid up letter, his response was ' I will try to phone you back'- OHK?!!! I guess he is still trying.</p> <p>I phoned again this morning and spoke to another agent by the name of Aslin or Ashton (calls are recorded, surely Homechoice can pick up who I spoke to) and as soon as I explained what had happened yesterday with Mark and how I am still waiting for my paid up letter, her response was 'ahaaa' and the line went dead- OHK?!!! I guess she decided to hang up on me.</p> <p>I phoned again shortly after that and spoke to another agent by the name Bridget, who said she needs to escalate my query to accounts and that I will receive a call or email in the next day or two- again OHK?!!! I guess my query is not important enough plus all the emails I have been sending to them via ********** - </p> <p> </p> <p>All in all;</p> <p>Customer service? Lower than poor. </p> <p>Empathy? Non existent.</p> <p>Sense of urgency? No such thing. </p> <p> </p> <p> </p>