Appalling Disgusting Customer Service

I will give 0 stars if I can. I placed an order on 26 June 2023. I received an sms on 27 June 2023 advising that my order has been packed and a link to start tracking it. It 12 July 2023, I have not received any information on my order. I called and was several times and was advised that it take 14 working days. At no point does Homechoice check in with customers or communicate, till date my order still shows packing. Yesterday I received a call asking do I still want my order and I was confused when I asked the agent to elaborate she ended the call. I called back and spoke to a different agent and was advised that my order has been sitting at the depo since 27 June but she does not know why. When I asked if they can get more information I was then told a query will be logged and it will only be resolved by 14 July 2023. By then it would have been 15 working days, no communication and the customer service is appalling. I expect a call with answers and action. I am disappointed in the **** show that homechoice has been running with me and as a first customer I dont think I will ever recommend Homechoice to anyone. Your products might be quality but your customer service is of ****ty quality.