Appalling cusyomer service

Appalled by the poor customer service and no feedback on my queries. I spend so much time on the phone trying to resolve a simple issue. They are very quick to take sales but the after sales is disgusting. I escalated the same matter at least 4times and not once has a manager called me back. One customer service agent, namely, Seraaj, was so embarrassed when he tok my call and apologised profusely but unfortunately, he is not the one to have the final say so the query just landed back into the pathetic useless cycle.