1 reviews | Active since Sept 2016
Appalling Customer Service - Unresolved *****ulent Account Issue
I am extremely disappointed with the level of service I have received from your company regarding the *****ulent account that was opened in my name. I submitted all the necessary documents as requested, but despite my efforts, there has been no response from your end.
This experience has been nothing short of a nightmare. Not only did I have to deal with the stress of discovering a *****ulent account opened under my name, but the lack of communication and resolution from your company has only added to my frustration.
I have also approach the NCR and Credit Ombudsman with regards to this and still your company does not respond other than your generic auto response!!!!!!!!!!!!!!!!!!!!!!!!!!!
I urge you to take immediate action to investigate and resolve this matter. The lack of communication and transparency in handling this *****ulent account is a serious concern. I have never app**** nor received any goods from Homechoice!
I will be sharing my experience on various platforms to warn others about the inadequate customer service and the potential risks. It is crucial that you address this matter urgently and take steps to improve your customer service processes to prevent such issues from happening in the future.
I hope that my concerns are taken seriously, and I expect a prompt resolution to this matter.
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice