TG
Terry G
1 reviews | Active since Dec 2010
08 Dec 2016, 09:37
Appalling Customer Service
<p>I have been contacting Homechoice for the past two months trying to place an order. Firstly, my order was approved. Then I was requested to send through supporting documents which I did. Then I received no feedback for four weeks. When I eventually called them, I was told that the order was cancelled as there was ********** activity on my account. This account has not been used for three years now. All I want is to be able to place my order. I have sent numerous emails and called several times. Perhaps Homechoice doesn't need business from ordinary citizens??? This kind of customer service is disgusting. I will definitely be spreading the word around about Homechoice and the terrible service.</p>
Helpful (0)
Replies (1)0
Replies (1)Homechoice's replyOfficial
08 Dec 2016, 11:24Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply08 Dec 2016, 11:24
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
