Appalling customer service

Absolutely appalling customer service, my order was out for the delivery on the 7th of October, the driver called to confirm I was at home , and was on the way , to date no delivery - I have called him multiple times since , he now says someone else has my order , I have called Homechoice numerous occasions as-well , they aren’t able to tell me where my package is or whom I can contact with regards to delivery as the delivery company is a “private company “ absolutely no one seems to know what where it is , despite being escalated , quick to take the money , and send you marketing to purchase more items when you have failed to deliver the items already purchased . They call center has the worst customer service I have ever experienced . Definitely feels like a ****