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Nyathi N

1 reviews | Active since May 2022

14 Sept 2024, 12:41

Annoying and harassing Homechoice calls

As much as Homechoice has or is helpful to a lot of cash strapped individuals, this does not give them a right to harass people who never interacted with them via non stop annoying calls. I have never given them my contact numbers nor interact with them, but they have my numbers and are calling me in the early morning and evening indiscriminately as they wish. A month ago, I made them aware that I don't want any communication from them and Mark responded to my mail and promised to remove my contact details from their data base. Today at around 10.56am, I received yet another annoying call from Homechoice...by the way, if and when I needed their services I would have called them for it. I just need my peace and tranquility without any annoying calls from them. Somehow I feel that Homechoice is in breach of POPI act by having my contact details without my consent. CAN ANYONE PLEASE HELP ME TO GET HOMECHOICE OFF MY BACK!! Blocking their calls doesn't help as they have a lot of other unblocked numbers to use to get through their target victims.

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Replies (1)
Homechoice
Homechoice's reply16 Sept 2024, 07:03
Official
Hi Nyathi,

 Thank you for taking the time to reach out to us with your concerns. 

This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
 
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
 
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
 
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
 
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.

Kind Regards.
Homechoice