ANNOYED;DISGUSTED;LIVID LIVID LIVID....ANNOYED

So I was sent a link to follow since my last review and I have not ever received a call from not even a customer care agent to find out what my complaint is about; I really must say, HOME CHOICE IS BY FAR THE WORST ONLINE COMPANY EVER. I regret purchasing from you guys. My parcel was last scanned on the 28.05.2020

Can I have my parcel. I really would even swear on this portal, I really am trying to gain my trust and see the better in you but you are really ****** useless.... Whats worse I had placed another order; Your stupid agent calls me to ask about the new order placed and chooses to tell me a stupid excuse for not receiving my parcel and she was very unprofessional. You really need to train your staff on telephonic etiquette. You hire people who think they talking to their friends on the phone and forget that we are paying customers, Then whats worse they seem to think that they are eligible to arguing with customers over the phone ;How appalling. Hire new staff that all I can say. And see below and advise me what I am to do with this tracking facility of your, they asked me if I am Fast or Furious; guys really please start taking every single business serious, no matter the amount the person pays. I really need to speak to your General manager; CEO. They need to look at your business structure because really I am taken back...Should I reverse the payment made or am I receiving a call from a PROFESSIONAL please in the next hour. Or I will see if I can do something about the money I paid you guys, There is MR Price home and sheet street and @home for the item i bought in particular.

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28-05-2020 22:17 Parcel PFS***3 scanned into branch from manifest FHC-***3 FHC to JNB

28-05-2020 22:17 Waybill scanned into branch from manifest FHC-***3 FHC to JNB

26-05-2020 14:13 Parcel PFS***3 scanned onto linehaul FHC-***3 FHC to JNB

26-05-2020 14:13 Waybill allocated to linehaul FHC-***3 FHC to JNB

26-05-2020 14:13 Imported waybill received in full

26-05-2020 14:01 Waybill HMC***5 created in import